Returns & Refunds Policy
15/30 Day 100% Satisfaction Guarantee!
Broadened Horizons does not believe in shelfware. Simply our stuff gets used!
Most products we offer are warranted for 1 year unless otherwise specified. If you believe your product is under warranty, review our Warranty Policy. Follow the Return Authorization request procedure outlined below. Broadened Horizons, Inc. works very hard to ensure complete customer satisfaction. If you have a problem with any product delivered or service rendered, please contact us and we will do our best to resolve it.
By completing a purchase you agree to our full purchase agreement and in summary that you are purchasing this product for its intended purpose for personal use, that of a family member or friend, or for use by a client if you are practicing as a professional assisting individuals with disabilities (not for resale). Further you certify that if you intend to resell this product at a value add markup, that you have registered as a qualified value added reseller and received permission to provide our products to your customers. Finally, you agree you are not purchasing for the purpose to copy, reverse engineer, or otherwise manipulate our products or intellectual property to offer, introduce, or sell a competitive or alternative solution for financial gain, or use our products in any way that would degrade Broadened Horizons brand or ccustomer perception of quality.
Due to ever-changing demands, certain parts or components may be discontinued by their manufacturer. If a substitution of a similar item must be made, it will be of equal value. Our products are continually being improved and so the appearance of the product in the photo may slightly differ from what you receive.
If an order arrives damaged, the shipper (i.e. FedEx, UPS, USPS, etc.) MUST be notified within 24 hours or 1 day. The product and all packaging material must be retained in the manner it was received until the matter is resolved. After notifying the shipper, please contact Broadened Horizons so we may coordinate return of the damaged item(s) with a return authorization and replacement if appropriate.
Shipping Discrepancies and Substitutions
Please notify us within 5 days of receipt of any discrepancies between what was ordered and received so we may take corrective action. Due to ever-changing demands, certain parts or compnents may be discontinued. If a substitution of a similar item must be made, it will be of equal value. Our products are continually being improved and so the appearance of the product in the photo may differ slightly from what you receive.
Please notify us within 15 days of receipt of any faulty items. Free Technical Support is available by phone or email. We will attempt to trouble-shoot the problem. Many problems we can resolve over the phone or through remote control and avoid returns or having to ship the items back and forth. In the event the item is determined to be defective, we will discuss options such as return for repair or exchange and issue a return authorization if appropriate.
If you are dissatisfied for any reason Contact Us within 15 days of original delivery so we can work with you to troubleshoot the problem or identify a more appropriate solution and offer you an exchange to something more appropriate to your needs. If necessary, we will offer either a company credit or refund on most items (see Non-Returnable Items below). Returns must be received accompanied by a return authorization log (RA) within 30 days of delivery (See Requesting Return Authorization below). This return authorization log includes notes regarding your problem and what we plan to do to resolve it. Items being returned must be in new, unmarked, and unmodified condition. All original packaging, accessories and manuals/documentation must be included. Returns received not meeting these requirements or more than 30 days after delivery, or received without return authorization, or found out of compliance are subject to a 20% administrative and restocking fee (minimum $25), or may be denied and returned to customer at customers expense. If product has been damaged through abuse, or used in a manner other than intended, refund may be denied or prorated up to 50%. Any return may be denied for any reason at the sole discretion of Broadened Horizons, Inc. to be returned to customer at customers expense.