Warranty, Returns, & Refunds Policy

Warranty, Returns, & Refunds Policy

Broadened Horizons, Inc. works very hard to ensure complete customer satisfaction. If you have a problem with any product delivered or service rendered, please contact us and we will do our best to resolve it.

Returns & Warranty Coverage

To ensure warranty coverage, be sure to register your purchase immediately if acquired through a Broadened Horizons reseller. If a product is believed to be defective, we will first work with you to troubleshoot the problem. If the problem cannot be resolved and the product is under warranty we will issue a return authorization Credit Memo number so you can ship it back to us or original manufacturer for repair or replacement at our discretion. If a product is no longer under warranty we will inform you of your options for repair if possible or or replacement if parts are available. We work hard to take care of our customers.

Warranty excludes physical damage or mishandling and may be denied at Broadened Horizons discretion. Warranty does not cover any loss beyond repair or replacement of warranted product originally purchased. Warranty excludes all other equipment such as wheelchairs, loss of use or access to services, discomfort, or inconvenience.

Refunds

If a problem or dissatisfaction cannot be resolved any other way, a purchase may be returned for refund or in-store credit. As elsewhere, software is nonrefundable. Contact us to obtain a return authorization Credit Memo number within 15 days of original delivery. For a full refund, product must be returned and received in new, resalable condition within 30 days of original receipt with all original packaging, accessories, user manuals, etc. No returns will be accepted or refunds issued after 30 days. Custom orders, modifications, or that portion thereof are nonrefundable or may incur a restocking fee if resalable. If a product is not returned in new, resalable condition with all original packaging a 20% restocking fee may be charged or if it has been used or damaged through obvious abuse in a manner other than intended, refund may be prorated or even denied at the sole discretion of Broadened Horizons, Inc.

A small number of certain products, including all software, due to the value of inherent research, compatibility testing, and resulting associated knowledge obtained with product and which can not be returned; difficulty of resaleability; or difficulty of open-box resaleability always incur a 20% restocking fee. This is always noted at the bottom of each applicable product's webpage.